The holiday season is a great time to boost sales, grow brand recognition and obtain new customers, but with increased business comes the need for superb customer service.
With some of the busiest shopping days of the year mere days away, our customer service team is equipped and ready for the hectic days and weeks ahead.
“Delivering exceptional customer service is a core value of our business,” said Jason Baker, VP of Operations at EBG. “Preparing our agents for the holiday rush is top priority, and we begin strategizing early in the season. No matter what business you’re in, it’s important to make sure your team is ready for the good, the bad and the unexpected.”
It’s critical to not let the stress and demanding hours of the holidays undo all the hard work your business has put into building a reputable, positive customer experience. If anything, this time of year should motivate your team to take it up a notch and deliver a higher level of service to impress not only existing customers but new ones.
According to a study conducted by Walker, 86 percent of buyers will pay more for a better customer experience, and by the year 2020 customer experience will overtake price and product as the key differentiator.
These statistics illustrate the growing importance of excellent customer service, and should be used as a guide to prioritize business goals for the upcoming year and beyond.
So how can you keep your employees happy and deliver over-the-top customer service this holiday season?
Here are some secrets for success:
Since this week is Thanksgiving, we want to show our tremendous gratitude for the hard working, dedicated concierges and customer care representatives at EBG by sharing several recent stellar customer reviews:
Thank you to our wonderful customers for trusting us to help you create memorable travel and entertainment experiences. We value your business, and appreciate your feedback so that we can better serve you.
From our EBG family to yours, we wish you a bountiful Thanksgiving and joyous Holiday Season!