Details for Position: ORL-Call

Call Center Representative

Location: Orlando

Summary

The Call Center Representative is responsible for handling incoming reservation calls in a fast-growing company. Additionally this position is responsible for taking orders from guests as well as providing guidance on selecting theme parks, hotels and special events promoting exciting products to hundreds of local and national clients on a daily basis. This is a sales position and there is a very strong emphasis on using product knowledge as well as telephone listening and probing skills to provide exemplary service to customers, cross sell and up sell products.

Duties and Responsibilities

  • Working in a call center environment, receive inbound calls from guests

  • Promote theme parks, hotels and special events

  • Deal closing on orders, cross selling and up selling products

  • Learn product knowledge details by participating in team meetings and off site programs

  • Provide assistance to guest with all of their inquiries over the phone

  • Motivated in exceeding company goals, with a focus on key performance indicators

  • Participate in weekly meetings and calibrations to develop skills

  • Other duties as assigned

Qualifications

  • Call center, retail or guest service experience preferred

  • Comprehensive knowledge of Microsoft applications and the Internet

  • Experienced background in guest relations and/or phone reservations

  • High energy, ability to remain focused on goals, working independently

  • Ability to communicate effectively both written and oral in a professional manner

  • Ability to multi-task, be a team player, and have strong organizational skills

  • Positive, confident attitude is a must to be competitive in this position

Other Information

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility but should not be considered an all-inclusive listing of work requirements.